Terms of Service

Last updated: June 4, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and DENTARI ("DENTARI", "we", "us") governing your access to and use of dentari.app and app.dentari.app (the "Service").

By creating an account or using the Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Service.

These Terms are governed by the laws of the Republic of Bulgaria and applicable EU regulations, including the GDPR.

2. Description of the Service

DENTARI is a cloud-based, multi-tenant SaaS platform designed for dental clinic management. It enables clinic staff to manage appointment scheduling, patient records, treatment plans, and revenue analytics through a unified dashboard.

The Service is available on a subscription basis. Features and access levels depend on the subscription plan selected by the clinic.

3. Account Registration

To use the Service, you must create an account. You may register using:

  • Google OAuth — sign in with your Google account.
  • Email and password — managed securely via Supabase authentication.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@dentari.app if you suspect unauthorised access.

Each account must represent a real individual or business entity. Creating accounts with false information is prohibited.

4. Subscription Plans and Billing

The Service is provided on a subscription basis. Billing is processed monthly or annually depending on the plan you select. All payments are handled securely by Stripe — a PCI DSS-compliant payment processor.

DENTARI does not store payment card details. All card data is processed and stored exclusively by Stripe.

Subscription fees are charged at the beginning of each billing period. Prices are displayed in EUR or BGN and include applicable taxes where required.

We reserve the right to change pricing with at least 30 days' notice by email.

5. Cancellation Policy

You may cancel your subscription at any time from your account settings. Upon cancellation:

  • Your subscription remains active until the end of the current billing period.
  • No charges are made after the cancellation date.
  • No refunds are issued for the unused portion of a prepaid billing period.
  • After the subscription ends, your data is retained for 30 days to allow export, then permanently deleted from our servers.

If you wish to export your clinic data before deletion, you must do so within the 30-day window. Contact info@dentari.app for assistance.

6. Data Ownership

Your data belongs to you. DENTARI does not claim any ownership rights over the data that clinics and their staff upload or generate through the Service, including patient records, appointment data, treatment plans, and financial records.

By using the Service, you grant DENTARI a limited, non-exclusive licence to store, process, and transmit your data solely as necessary to provide the Service.

DENTARI will not sell, share, or disclose your clinic data to third parties, except as required by law or as necessary to operate the Service (e.g., cloud infrastructure providers).

7. DENTARI's Obligations

We commit to:

  • Maintaining reasonable technical and organisational security measures to protect your data.
  • Providing at least 99% monthly uptime for the dashboard (app.dentari.app), excluding scheduled maintenance.
  • Notifying you of planned maintenance at least 24 hours in advance.
  • Processing personal data in accordance with our Privacy Policy and Data Processing Agreement.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service for any illegal purpose or in violation of EU law or applicable national law.
  • Upload false, misleading, or fraudulent patient data.
  • Attempt to gain unauthorised access to other accounts or system components.
  • Use the Service to store data unrelated to dental clinic management.
  • Resell, sublicence, or otherwise commercially exploit the Service without our written consent.
  • Conduct automated scraping or load testing without prior written permission.
  • Introduce malware, viruses, or any code intended to damage the Service.

9. Intellectual Property

All intellectual property rights in the Service — including software, design, trademarks, logos, and documentation — are owned by or licensed to DENTARI. Nothing in these Terms grants you any rights in DENTARI's intellectual property other than the limited right to use the Service for its intended purpose.

10. Limitation of Liability

To the maximum extent permitted by applicable law, DENTARI shall not be liable for:

  • Indirect, incidental, special, or consequential damages arising from use of the Service.
  • Loss of data, revenue, profits, or business opportunities.
  • Service interruptions caused by third-party providers (Supabase, Stripe, Google, Vercel).

In any case, DENTARI's total liability to you for any claim shall not exceed the amount you paid for the Service in the three months immediately preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

DENTARI does not warrant that the Service will be error-free, uninterrupted, or that defects will be corrected within a specific timeframe.

12. Indemnification

You agree to indemnify and hold harmless DENTARI, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms.
  • Your violation of applicable laws, including GDPR obligations as a Data Controller.
  • Unauthorised access to patient data occurring within your account.

13. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately if:

  • You materially breach these Terms and fail to remedy the breach within 14 days of notice.
  • You engage in prohibited conduct or illegal activity.
  • Continued provision of the Service becomes unlawful.

Upon termination, your right to use the Service ceases immediately. Sections 6, 9, 10, 11, 12, and 14 survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Bulgaria, without regard to its conflict of law provisions. EU consumer protection regulations apply where mandatory.

Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Burgas.

EU consumers may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

15. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by email at least 14 days before the new Terms take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

16. Contact

DENTARI
Burgas, Bulgaria
E-mail: info@dentari.app